Home
Elderly Housing
Housing For Families & Individuals
Apartment Applications
Section 8, Rental Assistance
Section 8 Forms
Rental Property Owner
Housing Consumer Education Center (HCEC)
Section 8 Inspection Regulations
Property Management
Current Projects
Links
About Us
Accounting
Job Opportunities
Directions
Contact Us
 
Berkshire Housing Development Corporation & Housing Services Inc.

.

Employment Opportunities

Berkshire Housing is an equal opportunity employer.

Available Positions: (click on each to see job description)

Occupancy Specialist

Resident Manager

Part-time Porter/Groundskeeper - Rice Silk Mill

Seasonal Maintenance Technician - Christian Hill Commons

Program Representative/Special Programs Coordinator

Site Manager - Highland Woods

 

Site Manager

Highland Woods

 

The Site Manager is responsible for the day to day maintenance of the physical structure and the daily activities of the site. The Site Manager works under the supervision of the Property Manager with regards to maintenance and cleaning issues that affect the efficient management of the apartment complex and the comfort, welfare and safety of the residents. Strict confidentiality must be followed and adhered to at all times with regard to resident related issues.

 

Inspect apartments upon residents giving notice to vacate, and upon move-in and move out.

Prepare apartments for new residents by cleaning appliances, vacuuming, cleaning/shampooing carpets and floors, cleaning bathrooms and kitchens and painting.

Prepare Unit Prep reports as required by BHSI.

Show apartments to prospective residents when necessary.

Respond quickly and completely to all resident maintenance issues.

Maintain an up-to-date daily log of project activities and events, including maintenance activities, resident activities, outside contractor work, official visitors to the project and weather conditions.

Maintain file of work orders for repairs made to correct deficiencies as noted by residents.

Maintain unit files as specified in the BHSI policies and procedures handbook.

Prepare, submit and maintain regular preventive maintenance system reports.

Remain on site when a significant snowfall is imminent and until clean-up of snow is completed. Tasks include snow-blowing, shoveling, and treating sidewalks and entryways with ice melt during times of inclement weather.

Monitor contractors performing tasks requested by site staff or management, including vendors performing services under seasonal contracts.

Regularly police garbage and recycling areas (dumpsters) and all grounds of apartment complex ensuring rubbish, papers and debris are picked up.

Regularly check for property damage, safety hazards and for proper exterior lighting.

Wash down and/or sweep down building where accessible to remove spider webs, etc.

Maintain common areas by vacuuming and cleaning halls, stairs, carpets, community rooms, windows, walls and replacing any broken/inoperative light fixtures and or bulbs.

Perform general repair duties, e.g. replace electrical fixtures, repair toilets, install equipment to fulfill 504 accommodation requests, repair drywall and repair flooring.

Travel to local supply centers to pick up supplies for the project.

Distribute flyers or other materials to each apartment as requested by management.

Act in a responsible manner at all times keeping in mind the project’s interest.

Perform all other related tasks as requested by management including enforcement of property rules and regulations.

Respond to emergencies during the evening and on weekends. On call service is required 24 / 7, as is a functioning cell phone capable of receiving text messages.

Perform landscape maintenance as required

 

These duties are not meant to be all inclusive. Other duties associated with a position of this nature may be added.

 

Job Classification:  Full-Time

Work Schedule:

Monday-Friday

8:00 A.M – 4:30 P.M.

On-call evening hours and rotated on-call weekend shifts

Occupancy Specialist

 

The Occupancy Specialist will be responsible to and supervised directly by the Vice President of Development. The Vice President of Development will assign specific programs and/or projects to the Occupancy Specialist.  The Occupancy Specialist will be responsible for and assist in the daily administration of various leased housing programs/projects for Berkshire Housing Services, Inc.  It is essential that the Occupancy Specialist keep current with all changes in the rules and regulations of leased housing programs administered by Berkshire Housing Services, Inc.

 

APPLICATIONS AND WAITING LISTS
Accept applications and determine eligibility or ineligibility for all leased housing programs/projects, maintain waiting list for leased housing programs/projects; develop a full understanding of the waiting list including data entry and all subsequent updating.

CLIENT SERVICE
Explain program eligibility requirements, regulatory and procedural information, apartment availability and waiting list procedures to potential and existing clients. Be responsive and timely to quest ions and concerns raised.  Make referrals for other programs and services to appropriate staff or outside agencies.

PROPERTY MANAGEMENT/LEASING FUNCTIONS.
Perform all rental activities in accordance with Berkshire Housing Services, Inc. policies and procedures; prepare all required documents for signatures and arrange for appointments; monitor, prepare and submit monthly reports on vacancy loss; submit required reports to HUD and/or MHFA; show apartments when necessary; perform annual and interim income recertifications; initiate and coordinate rent-up procedures for assigned properties; calculate tenants' rent; approve or reject applicants; coordinate apartment availability with property managers and/or resident managers.

MARKETING PROGRAMS
Assist in developing marketing programs to reduce vacancy loss.  Develop specific project plans for properties experiencing a greater than 5% vacancy loss.  Become familiar with and visit sites, conduct open houses and informational sessions.  Review all phone, email and internet inquiries and follow-up accordingly with each.

ASSIST WITH TRAINING OF ON-SITE STAFF AS NEEDED.

PROCESS ALL NEEDED AUDIT PAPERWORK & CORRECTIONS.

GAIN A COMPLETE UNDERSTANDING OF COMPUTER SOFTWARE PROGRAMS USED FOR THE VARIOUS PROGRAMS.

SUBMIT ALL REQUIRED VOUCHERS TO HUD OR MHFA UTILIZING THE TRACS SYSTEM.  DEVELOP COMPLETE GRASP OF TRACS. SUBMIT CONTRACT RENEWALS TO HUD AND OR MHFA.

PROCESS RENT INCREASES. 

SUBMIT CREDIT DATA TO PROPER AGENCY FOR TENANTS WITH ACCOUNT BALANCES ENSURE BERKSHIRE HOUSING SERVICES PROGRAMS/PROJECTS ARE IN COMPLIANCE WITH ALL FEDERAL AND STATE FAIR HOUSING LAWS.

DEVELOP AN UNDERSTANDING AND WORKING RELATIONSHIP WITH ALL     TEAM MEMBERS.   

OBTAIN CERTIFIED OCCUPANCY SPECIALIST DESIGNATION AND TAX CREDIT SPECIALIST DESIGNATION WITHIN ONE YEAR.

ATTEND MEETINGS AND SEMINARS AS REQUIRED.

ASSIST AS NECESSARY WITH ANY OTHER RELATED JOB FUNCTIONS.

 

The Occupancy Specialist must develop an understanding of the relationship this position has to the overall objectives of the company and individual owners (i.e. vacancies, late recertifications). This position may include all other job functions normally associated with a position of this type in the housing management industry.

 

Job Classification:    Full Time

Work Schedule:   Monday - Friday

8:00 AM - 4:30 PM   

Requirements:

High School Diploma; Associates Degree Preferred

Prior human service experience

Valid Driver’s License

Reliable Transportation to Out of Town Seminars & Trainings

Working Knowledge of Microsoft Word & Excel

Basic Internet Understanding

Prior Multi-task Office Environment Experience

Excellent Verbal and Written Communication Skills

Bilingual (Spanish and English) preferred

Resident Manager

PT 20-25 hrs/wk

Barrett House

The Resident Manager is responsible for supervising and/or performing maintenance on all apartments, common areas, grounds and additional structures at the apartment complex.  He/she is the on-site link between tenants and Berkshire Housing Services, Inc. (BHSI) with regards to maintenance problems, tenant behavior and in general any problems which affect the efficient management of the apartment complex and the comfort, welfare and safety of the tenants.  It is important that the Resident Manager hold a neutral position when there is involvement with tenant conflict. The Resident Manager is required to live in the apartment provided, and the apartment is conditional on the continued employment with Berkshire Housing.

 

Clerical

Familiarize themselves with and be conversant in all policies and procedures

Maintain a filing system as set up by BHSI

Complete monthly and weekly reports including:

work order forms

monthly maintenance logs

unit preparation reports

incident reports

Distribute flyers and other materials to all tenants

 

Interior Maintenance

Perform annual inspections of units.

Perform and/or oversee preparation of apartments for new tenants by cleaning appliances, vacuuming/cleaning/shampooing carpets and floors, cleaning bathrooms and kitchens, and prepping and painting.

Respond to emergencies.

Be familiar with all emergency operating systems and their maintenance.

Know operational aspects of all physical operating components and how they work; and know proper vendor to call for repairs.

Supervise and/or maintain all common areas by removing trash, cleaning trash rooms, vacuuming and cleaning of all halls, stairs, carpets, community areas, laundry rooms, community kitchen, windows and walls.

Attend to or schedule repairs regarding all tenant maintenance issues.

 

Exterior Maintenance

Walk the grounds daily making sure that all litter is disposed of and check for property damage and any safety hazards.

Wash down or sweep down building where accessible to remove spider webs and bugs.

Check for proper exterior lighting.

Snow removal including maintaining sidewalks by snow blowing, shoveling, sanding, salting and remaining on site until clean up is completed.

 

Tenant/Management Related Issues

Show apartments to interested applicants including the Resident Manager unit.

Handle tenant complaints as directed by BHSI policy.  All tenant complaints must be held in strict confidence.

Monitor the presence of outside contractors.

Purchase supplies as directed by BHSI.

Filing of inspection sheets, work orders, and purchase orders.

 

This job description is not meant to be all inclusive.  It is expected you will perform any and all tasks normally associated with a job of this type.

 

 

Weekly Schedule:

20-25 hours/week, including on-call evening hours and rotational on-call weekend hours as scheduled

 

Part Time Porter/Groundskeeper

 

The Porter/Groundskeeper is responsible for the general and routine cleaning of the interior and exterior of the Rice Silk Mill Apartments. He/she works under the supervision of the Site Manager with regards to cleaning issues that affect the efficient management of the apartment complex and the comfort, welfare and safety of the tenants. Strict confidentiality must be followed and adhered to at all times with regards to tenant related issues.

 

Specific Tasks & Duties:

 

Vacuum and shampoo carpeting in common halls, stairwells and both Community Rooms

General cleaning of hallway walls and baseboards, stairwells and laundry room.

Police grounds of complex & dumpster area daily to ensure that rubbish is removed for disposal.

Performs all other related tasks as requested by management and Site Manager.

May require responding to emergency situations or snow removal that may occur during the evenings or on weekends or as needed.

This list of specific duties is not meant to be all inclusive. It may include any and all other duties which may be required from time to time that are normally associated with similar jobs within the property management industry and which may be requested by Berkshire Housing Services.

 

Requirements:

 

Ability to lift at least 50 lbs

Must be reliable

Ability to take direction

Attention to detail required

Works well with others

 

 

These duties are not meant to be all inclusive.  Other duties may be added that are associated with a position of this nature.

 

Part Time – 11-15 Hours a week

Mon – Wed - Fri

8:00 A.M.-12 noon Flexible

$12.00 / hour

 

SEASONAL MAINTENANCE TECHNICIAN

Christian Hill Commons

 

Part time, Seasonal Maintenance Technician will report directly to the Site Manager, working 20 hours/week.

 

Specific Tasks & Duties include but are not limited to the following:

Assists with general grounds maintenance, to include light landscaping and upkeep of common areas.

Attends to or repairs all exterior maintenance issues as directed by Site Manager or Property Manager.

Cleans and maintains garbage and disposal areas (dumpsters) and all grounds of apartment complex ensuring rubbish, papers and debris are picked up.

Acts in a responsible manner at all times.

Performs all other related tasks as requested by management.

 

The duties listed above are not meant to be all inclusive.  Other duties as directed by supervisor may be added that are associated with a position of this nature.

 

 

Program Representative/Special Programs Coordinator

 

This position will be responsible to and supervised directly by the Vice President of Development.  The Vice President of Development will assign specific programs and/or projects.  The person in this position will be responsible for and assist in the daily administration of various rental assistance programs/projects which Berkshire Housing Development Corp. is responsible for.  It is essential that this position keep current with all changes in the rules and regulations of all programs administered by Berkshire Housing Development Corp., as well as, read, understand and interpret any rules, regulations, admin plans and policies and procedures in place for all programs.  Programs covered within this position may include:  Housing Choice Voucher Programs, Family Self Sufficiency amongst other programs we administer. 

 

APPLICATIONS AND WAITING LISTS.

Develop a basic understanding of the application and waiting list process so to assist other staff in selecting applicants for participation in the Housing Choice Voucher Program and responding to general inquiries from the public.

CLIENT SERVICE.

Explain program eligibility requirements to all that inquire; explain regulatory and procedural information and waiting list procedures to customers. Conduct landlord outreach and explain program requirements. Be responsive to questions and concerns raised.  Participate in fostering good relationships with landlords.  Participate in resolving disputes between tenants and landlords. Make referrals for other programs and services to appropriate staff or outside agencies.  Participate in designing programs and trainings for landlords and tenants.  Develop knowledge of local services available.

LEASED HOUSING FUNCTIONS:

Administer assigned Section 8 voucher, moderate rehabilitation programs and/or all special programs; verify any preferences and eligibility; hold briefing sessions; explain program requirements, regulations and procedures to applicants, participants and owners; negotiate rents with owners; understand rent reasonableness; follow up on zero income participants; track repayment agreements; monitor voucher issuances; perform rent adjustments or abatements as needed; understand how payment standards and utility allowances are used; complete and interpret the HUD 50058 form; develop an understanding of the private rental market; prepare all documents for signatures and arrange appointments; maintain tenant files, develop a basic understanding of inspection requirements; perform annual and interim recertification’s; assist in completing monthly and quarterly reports and other reports as required by HUD or DHCD; track program statistics, monitor tenant debt, assist with any other special programs we administer.  Become knowledgeable with the termination process, required letters to be sent to all parties, assist in termination hearings or file reviews as needed, perform internal audits as needed.  Additional responsibilities include the following:

 

Attend meetings, seminars and trainings as required. This will require reliable transportation and a valid driver’s license.

Gain a complete understanding of computer software applications used for the various programs administered.

              Ensure Berkshire Housing Development programs/projects are in Compliance with all federal and state fair housing laws.

 Develop a basic understanding of tenant-landlord law.

Assist as necessary with telephone answering and reception duties.

Meet deadlines throughout the month for all activities involved in running any programs we are responsible for administering

Become familiar with the Tracker Software which is the software we use to perform all functions of the programs we administer for the Department of Housing & Community Development

Assist in performing monthly PIC (PIH Information Center (PIC) Public & Indian Housing Real Estate Assessment Center) database functions/corrections, etc.

 Become familiar with EIV (Enterprise Income Verification) to run and interpret monthly reports

Ensure we meet all relevant areas of SEMAP (Section 8 Management Assessment Program) for the programs we administer

Become familiar with MTW (Move to Work) pilot programs we administer

Become familiar with HCEC (Housing Consumer Education Center)

Become familiar with all other special programs we administer, including, but not limited to our financial assistance programs

Become familiar RAFT (Residential for Families in Transition, Homebase and any other programs that are assigned to this agency

Must develop an understanding of the relationship this position has to the overall objectives of the company and individual owners (i.e. vacancies, late recertification’s, unleased Section 8 units, etc.).

 Family Self Sufficiency (FSS) work is done directly with families on BHDC’s subsidy programs.  This work includes vocation counseling, assessment, service plan development, monitoring and linkages to needed services.  Some additional work includes:

Develop an on-going outreach program to attract potential FSS families

Hold informational sessions as needed.

Interview potential FSS participants using assessment tools to determine clients' service needs and appropriateness for the program.

Develop service plans with families that reflect their goals for self-sufficiency including education, training and employment goals.

Monitor service plans through regular contact with clients, service providers and employers.  Close monitoring is required of client’s progress in training or employment programs.

Develop strong working relationship with service providers in order to ensure smooth referrals and follow‑up.  This includes the establishment of a Program Coordinating Committee and meetings with this committee.

Organize and conduct group support sessions with clients for mutual support, discussion, education and/or training.

Maintain accurate records of client and collateral contact and client progress including internal reports due to DHCD and/or HUD.

Submit monthly, quarterly and annual reports &/or work plans

Ensure proper FSS escrow payments are being deposited into the participants escrow account

Process any monthly adjustments needed into the Tracker Software database

  

The above list is not meant to be an all-inclusive list as there may be other duties assigned by the supervisor that this person would be responsible for completing.

 

The person in this position is required to perform all other job functions normally associated with this type of position in the housing industry. They must complete all DHCD minimum training and certification requirements within the timeline outlined by the supervisor.

          

Job Classification: Full Time; Support

Work Schedule:

Mon – Fri 8:00 AM – 4:30 PM      

 

Requirements: High School Diploma; Associates Degree in Related Field &/or relevant work experience

Prior human service experience a plus

Valid Driver’s License

Bi-lingual skills preferred

Reliable Transportation to Out of Town Seminars & Trainings

Excellent Microsoft Word, MS Office, Excel skills & computer skills overall

Basic Internet Understanding

Prior Multi-task Office Environment Experience

   Excellent Verbal and Written Communication Skills

Excellent organizational skills

Ability to read and interpret government regulations

Ability to work with various populations

 

 

 

Download an employment application here.

Download a copy of the Berkshire Housing Employee benefits package here.

 

 

Berkshire Housing Development Corporation & Berkshire Housing Services, Inc.
P.O. Box 1180, Pittsfield, MA  01202-1180    Phone: 413.499.1630 - Fax: 413.496-9831